Order Notification And Confirmation
All orders that include a valid e-mail address will be sent an order confirmation of price (including shipping and taxes) by email, within one business day. This is usually followed by a shipping notification when the item is shipped. For most orders, the shipping notification includes ship date, carrier and tracking number (if applicable).
Changing your order
Once your order is placed, we can only make changes to it before it enters our processing system. This is usually occurs within one hour of placing an order. If a change to an order is needed, please contact customer service immediately and we will try our best to accommodate your request. Once a tracking number has been assigned to your order there is no possibility of cancellation or alteration.
Canceling Your Order
You may be able to cancel your order before it is released to the warehouse for processing. However, once an order is released to the warehouse for processing a tracking number will be assigned, it can no longer be canceled. Normally this occurs within 12 hours, but at times it can take into effect sooner. If a cancellation is needed, please contact customer service immediately and we will try our best to accommodate your request.
We usually ship within one business day depending upon the number of orders we are processing, occasionally an item may be on back order and might take 3-4 business days. If item needs to be shipped via Truck, additional processing time is required. Please contact us for delivery times. If item is a special order item or large item, additional processing time might be required.We offer these shipping methods for all items:
We offer these shipping methods for all items
- Flat Rate Express (1 to 3 Business Days)
Keep in mind that shipping times do not include processing time and generally takes one business day to process. We may use air or ground shipping as necessary to get your order to you within the promised timeframe.
Shipping delays caused beyond the shipper (UPS, DHL, Federal Express, USPS, etc.) including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; Public authorities acting with actual or apparent authority on the premises; acts or omissions of customs or similar authorities; riots, strikes, or other labor disputes; civil commotions, disruptions in air or ground transportation networks such as weather phenomena; and natural disasters, shall not be our responsibility. Please contact the shipping company directly. The shipping company does not provide refund for shipping for the above cases, and nor can we (for shipping charges) if your package does not get delivered.